VOICE-AGENT TERMS / voice-2026-10-17
Clear scope.
A controlled launch.
Supplier and prices
Lewie Allen trading as lewieallen:online, 33 Bramston Road, London NW10 5TX, United Kingdom. Email: lewieportfolio@gmail.com. GBP prices; no VAT currently charged.
Call Capture: £495 setup paid now, then £49/month care from go-live. Booking Assistant: £995 total setup; £199 reservation now and £796 after written compatibility approval, before live routing. The reservation is part of the setup price, not an extra fee. No care subscription starts from the initial checkout.
Standard scope
One business, UK inbound number and language, up to 20 approved FAQs, structured call summary, Google Sheet and one owner email, private Slack destination or Notion database. Capture includes one consolidated script revision. Booking includes two review rounds, one supported calendar and up to 3 appointment types. Seven-day monitored launch period included.
Booking requests are not confirmed appointments. The assistant may confirm only a successful calendar reservation. Unsupported providers, multiple resources, complex capacity/concurrency rules, rescheduling/cancellation automation, additional languages/channels, outbound campaigns, payments and regulated advice require a separate scope. No guarantee of perfect transcription, uninterrupted service, leads or revenue.
Compatibility, delivery and payment
Submit the private brief after verified payment. Written compatibility/access review follows within 2 working days of the complete brief. If the standard scope cannot be fulfilled, the initial payment is refunded in full; a different offer is optional. Capture targets 5–7 working days and Booking targets 10–15 working days from approved scope, complete brief and working access, after any applicable cancellation period. Missing inputs, carrier verification and client feedback can extend the schedule; revised timing is confirmed in writing.
Client approval of the test number, script, fallback, privacy arrangements and acceptance checks is required before live routing. Provider charges and spend controls are agreed first. Accounts and data remain in the client’s control. Do not submit secrets in the brief; account permissions are arranged securely.
Ongoing care and third-party costs
Care starts at go-live through a separate recurring signup and is billed monthly in advance. Capture £49/month includes a monthly review and up to 30 minutes of minor changes; Booking £99/month includes up to 60 minutes. Unused time does not roll over. Two-working-day support response target; no 24/7 human SLA. Extra work is agreed separately. Cancel care before the next renewal by email or the supplied billing route; it ends at the paid-period boundary. Arrange handover and replacement support. Client-owned provider accounts and charges do not automatically end when care ends.
Standard packages include a standard provider voice. Custom voice selection, cloning, setup and tuning are optional paid work quoted separately. Voice-owner consent and provider support are required. The custom setup fee and any additional provider or ongoing voice charges must be agreed in writing before work starts. These charges are not included in the advertised package or care prices and are not collected by the standard checkout.
Voice/model minutes, phone number, carrier diversion/transfer charges, recording/storage and paid provider tiers are separate and paid directly by the client. Illustrative US$0.10–$0.20/minute plus US$3.50/month number budget is an estimate, not a cap or inclusive tariff; taxes/FX may apply. Agree actual providers, charges and limits before activation. WhatsApp is separately scoped with required business/template approval and recipient opt-in.
Cancellation and refunds
Request cancellation through your private page or email, giving your name and order reference. No special wording is required. If you have a statutory 14-day cancellation right, it applies. This flow does not request early performance; work begins after that period unless separately expressly requested with the required explanation. Any charge for work already supplied must be lawful and proportionate; unused sums and refunds due are returned without undue delay and within applicable statutory deadlines. No blanket non-refundable deposit applies. If the advertised scope or agreed delivery cannot be fulfilled, choose an acceptable written alternative or a refund of the initial payment. Rights for faulty or misdescribed services remain unaffected.
Privacy and permitted use
Agree lawful processing, caller disclosures, recording/retention, access, subprocessors and human alternatives before launch. Audio recording is excluded by default. Call summaries may contain errors; human review is needed for uncertain or consequential actions. The standard service does not provide emergency or professional advice. Client business instructions and price/availability sources must be accurate and maintained. Website order and brief records are used to deliver and support the service; see the privacy notice.